Refined. Professional. Transparent.
At One Care Medical, we reject the "conveyor belt" model of medicine. Our clinicians dedicate the necessary time to explore the complexities of your health.
Precision Scheduling: To minimize waiting times and ensure an unhurried environment, all consultations are by appointment only.
The Deep Dive: Standard consultations are 10–15 minutes. If you require a comprehensive review of multiple concerns or complex issues, please notify our concierge when booking so we can reserve an extended session for you.
Clinical Priority: While we strive for absolute punctuality, medical emergencies and paediatric care take precedence. We appreciate your patience should a critical clinical matter cause a brief delay.
Our practitioners' time is our most valuable resource. Out of respect for our clinicians and other patients seeking urgent care, we maintain a strict 24-hour cancellation policy.
Notice Period: Please provide at least 24 hours’ notice for any schedule adjustments.
Commitment Fee: Cancellations made with less than 24 hours' notice, or missed appointments, will be billed at the full consultation rate, including any pre-allocated procedure fees. This standard is aligned with the South African Medical Association (SAMA) guidelines.
Diagnostic Review: For your safety and clinical accuracy, we require a follow-up consultation to discuss all test results (bloodwork, imaging, or pathology). This ensures every data point is integrated into your long-term health strategy.
Prescription Management: Repeat prescriptions may be requested in writing via our digital request form. These are issued at the doctor’s discretion and incur a standard administrative fee.
Certificates: In accordance with professional ethics, medical certificates require a physical consultation and cannot be backdated.
To maintain the integrity of our in-person care, our doctors do not take unscheduled calls while with patients. However, we offer Executive Telehealth via WhatsApp, Skype, or Email for established patients. These remote consultations are billed at our standard professional rates.
One Care Medical is a private, contracted-out practice. We prioritize clinical outcomes over insurance constraints.
Private Tariffs: Our rates are levied at private scales. A full schedule of fees is available at reception for your review.
Settlement: Accounts are to be settled in full at the time of service via bank card or on-site EFT.
Medical Aid Facilitation: As a courtesy, we can submit claims to your medical aid on your behalf. However, the ultimate responsibility for settlement lies with the patient. Outstanding balances not cleared by month-end are managed by our professional credit partner, and associated recovery costs will apply as per the Debt Collection Act.
Your health data is a private asset. All personal and medical records are secured within an encrypted, world-class electronic database, ensuring absolute confidentiality and seamless continuity across our Dainfern and Sunninghill branches.